Job Description

Customer Care Representative - Temporary, Full-Time

Eden Prairie, MN | 100% Onsite
$20/hr | Temporary Assignment (November-January)
Monday-Friday, 8:30 AM - 5:00 PM + Required Weekend Shifts

Are you an experienced Call Center Representative or Customer Service Agent looking for a seasonal job with a fast-paced team? We're hiring multiple Customer Service Representatives (CSRs) to support high-volume inbound calls during the busy holiday season. This is a temporary, full-time opportunity with overtime potential and a supportive office environment.

Key Responsibilities:

• Answer and manage a high volume of inbound customer service calls
• Provide product information and support for holiday merchandise (e.g., Christmas lights, artificial trees, seasonal décor)
• Follow a customer service script to assess needs and deliver solutions
• Handle customer complaints professionally and efficiently
• Maintain accurate records and adhere to call center protocols

Qualifications:

• Previous experience in a call center or phone-based office role is required
• Strong verbal communication, active listening, and problem-solving skills
• Excellent typing, grammar, and spelling accuracy
• Ability to multi-task, prioritize, and manage time effectively
• Positive attitude and a customer-first mindset

Schedule & Commitment:

• Monday-Friday, 8:30 AM - 5:00 PM
• Required additional workdays (non-negotiable):
  • Friday, November 28 (Black Friday)
  • Saturday, November 29
  • Saturday, December 6
• Holidays Off: Thanksgiving, Christmas Eve/Day, New Year's Eve/Day
• Overtime pay available for hours worked over 40/week

Contract Benefits (via Roth Staffing):

• Medical, dental, and vision insurance
• Pharmacy benefits and virtual care
• Accident, critical illness, and hospital indemnity coverage
• Life insurance and short-term disability (20+ hrs/week)
• Earned sick time (per local/state laws)
• Access to employee discount programs for travel, entertainment, and shopping
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Temporary work, Seasonal work, Full time, Contract work, Work at office, Local area, Shift work, Weekend work, Saturday, Monday to Friday,

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