Job Description

Customer Service Representative I

Responsibilities:

• Responds to telephone inquiries using standard scripts and procedures.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Performs customer needs analysis and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• All other duties as assigned
• Must have experience working in a call center.

Education/Skills/Experience Requirements:

• High School diploma or GED.
• Excellent communication skills.
• Candidates must go through the interview process with the client.

Customer Service Representative I *Bilingual

Responsibilities:

• Responds to telephone inquiries using standard scripts and procedures.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Performs customer needs analysis and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• All other duties as assigned
• Must have experience working in a call center.

Education/Skills/Experience Requirements:

• High School diploma or GED.
• Excellent communication skills.
• Language: Spanish

Training Schedule : Monday through Friday 9 am to 5 pm for 2 weeks

After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.

• Work Schedule: Will be discussed during interview

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