Job Description

Reports to an Executive Director. Is responsible for planning, directing, and managing the business operations and activities of a medical group division and other practice sites and functions under the supervision of an Executive Director (BMG). Supervises site Practice Managers. Also responsible for various assigned projects that may impact operations across the entire BMG division.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Plans, directs, and manages the business operation and activities of a division of the medical group in accordance with BMG goals and objectives by:

• Overseeing the establishing and implementing of goals, objectives, policies, procedures and systems to achieve efficient clinic operation and maximum service to ensure quality patient care to patients; analyzing and recommending changes in systems, procedures, and policies to improve workflow and efficiencies.
• Developing, revising, and promoting, as needed, objectives of the site(s) which are in line with overall objectives of BMG annual goals.
• Providing BMG Administration financial and statistical information necessary to make informed decisions regarding the operation of the Group and site(s).
• Participating in the development and implementation of plans and budgets; monitoring and controlling facility expenditures within budget. Collaboration will be required with other management staff of sites to ensure efficient and cost-effective operations.
• Monitoring fees and reimbursement for services and assisting in revising and implementing changes.
• Overseeing appropriate compliance of insurance and billing procedures, including correct CPT & ICD-9 & 10 coding, coordination of managed care compliance, collection of appropriate fees and past due accounts, and verification of appropriate demographic and billing information.
• Ensuring compliance with regulatory agencies governing healthcare delivery.
• Developing and maintaining effective relationships with BHS support departments (i.e., Human Resources, Information Systems, Purchasing, Finance, etc.).
• Working closely with and supporting physicians in division to ensure that operations effective and Medical Group site(s) are managed appropriately.
• Reviewing patient satisfaction surveys with physicians and site Practice Managers.
• Leading management forum meetings and participating in CQI team projects and other meetings as requested by Executive Director.

Performs Director duties by:

• Coordinating activities of site managers and delegating responsibilities to appropriate personnel.
• Ensuring adherence to BMG policies and procedures by personnel under Director's supervision.
• Maintaining overall responsibility for operations of assigned sites.
• Encouraging and following proper channels of communication to report problems or suggested changes and implementing as necessary.
• Maintaining a safe, clean, comfortable and quiet environment for patients and personnel; monitoring physical property and overseeing maintenance as necessary.
• Ensuring that adequate supplies and equipment necessary for patient care are provided, overseeing purchasing and payables of all equipment and supplies.
• Conducting division meetings to keep personnel informed of directives, policies, and procedures.
• Being responsible for the selection and termination of employees under supervision of the Director. Evaluating the performance of staff being supervised and preparing and administering disciplinary actions, as needed.
• Assisting in the development of the staff being supervised through orientation, unit in-service programs, personal instruction, etc.
• Effectively communicating benefit programs, personnel policies and practices, and ensuring consistent application of established wage/salary practices.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of BMG by:

• Keeping abreast of current knowledge of the clinical process, current developments, procedures and techniques in clinical and patient care, and an awareness of governmental, economic and legal factors.
• Attending and participating in related seminars and other professional development activities.
• Maintaining membership in related professional organizations as approved and directed by Executive Director.
• Encouraging integration of the Group and site(s) with the community through effective communication and public relation programs.
• Monitoring community needs regarding health care and reporting to Executive Director as appropriate.
• Coordinating efforts in areas of physician recruitment and new physician orientation.
• Completing other job-related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of bachelor's degree in business, healthcare or a related field. Previous healthcare management experience required, preferably in a physician practice. Experience with project management and process improvement preferred.

Knowledge & Skills

• Demonstrates expert operational knowledge of procedures, observations, treatments, and techniques and health care administration practices utilized at the practice level.
• Requires knowledge of government and reimbursement regulation requirements and organization policies, procedures and systems, including knowledge of computer systems and applications.
• Demonstrates well developed managerial skills necessary to plan, organize, and manage business operations and activities of the divisions clinics.
• Demonstrates well developed leadership and interpersonal skills and ability to communicate well with a variety of patients, family members, visitors, clinic staff, physicians, public, and external agencies in a professional manner.
• Demonstrates knowledge of and commitment to Beacon Health System's values of excellence, innovation, respect, and efficiency.

Working Conditions

• Works in an office and patient care environment.
• Travel among multiple sites.

Physical Demands

• Requires the physical ability and stamina to perform the essential duties of the position.

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