Job Description

📍 Knoxville, TN | In Office Full-Time | January 12, 2026 start

What You’ll Do

Executive & Operational Support

• Manage calendars, inboxes, and day-to-day logistics for leadership
• Take detailed notes in internal and client meetings; track and follow up on action items
• Monitor and track employee task progress to ensure accountability
• Assist in optimizing workflows, organizing projects, and maintaining operational efficiency
• Support client and distributor communications, ensuring timely responses and accurate documentation
• Handle administrative errands such as bank deposits, post office runs, and office supply restocking
• Manage conference room reservations and meeting coordination

Quality Control

• Watch and review training videos to ensure accuracy
• Take relevant internal courses to understand workflows and product functionality
• Monitor internal workflows and deadlines for consistency and quality
• Test new platform features and provide feedback before release
• Proof courses for clarity, accuracy, and grammar

Customer & Platform Support

• Respond to customers via email, phone, and live chat
• Follow up on requests to ensure issues are fully resolved
• Help maintain and update support resources such as FAQs and a knowledge base
• Support light platform testing and feature documentation

Marketing & Social Media Coordination

• Help schedule and post content on LinkedIn, YouTube, and other social platforms
• Brainstorm and pitch creative social content ideas that reflect current trends and keep our brand relevant and engaging
• Keep all video footage, platform screenshots, and training media assets organized
• Track analytics and engagement to optimize future campaigns
• Provide occasional assistance during on-site filming days
• Keep marketing materials fresh and on-brand, updating existing assets and creating new ones as needed to support campaigns and communications.

Who You Are

• Exceptional at staying organized and keeping others organized
• Comfortable managing many moving pieces at once
• Strong communicator with a resourceful, problem-solving mindset
• Tech-savvy — quick to learn new tools and platforms
• Comfortable being a behind-the-scenes force that keeps things running
• Creative teammate who isn’t afraid to bring fresh ideas
• Meticulous attention to detail — you notice the small things others might miss

Preferred Experience

• Prior executive support or administrative operations experience preferred
• Familiarity with project management and CRM tools (ClickUp, HubSpot, etc.)
• Social media coordination or marketing experience (including experience with social video editing apps) is a major plus
• Prior experience in customer service required

Compensation

• $17.00 / hour with guaranteed pay increase in the first twelve months
• W-2 with full PTO and paid holidays
• Private downtown parking included

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