Job Description

Urgent Hiring: TimeWise Cleaning - Field Operations Manager & Office Support

Do you thrive in a dynamic and supportive working environment? Are you looking for a role where your contributions make a real difference? If so, TimeWise Cleaning invites you to apply for our Field Operations Manager & Office Support position!

The Field Operations Manager who will oversee daily field activity, support cleaning teams, and serve as a key backup to our Operations/Office Manager. This is a hands-on leadership role perfect for someone who thrives in a fast-paced, people-centered environment and enjoys solving problems both in the field and behind the scenes.

TimeWise Cleaning has proudly served the Rochester area for over 30 years, delivering high-quality residential and commercial cleaning services with professionalism, integrity, and a little fun along the way. We're expanding—and looking for a proactive leader to help support and grow our talented team. This role offers a chance to enhance your organizational and leadership skills while being part of a company that values your input and fosters a positive atmosphere.

Key Responsibilities:

Team Leadership & Field Oversight

• Ensure daily schedules are fully staffed and running smoothly even if it means cleaning a home yourself
• Conduct on-site visits, support teams with quality checks 
• Manage and maintain inventories/supplies at all locations
• Help ensure all locations meet brand standards
• Review and address customer feedback—positive and negative—with cleaning teams and clients
• Run weekly one-on-ones or team check-ins to support employee engagement
• Help us cultivate a supportive, growth-focused team environment—where positivity is valued and drama has no place.

Hiring, Training & Development

• Interview and help onboard new cleaning team members
• Help to refine and implement training programs
• Lead in-person orientation and hands-on field training
• Conduct performance reviews and maintain employee documentation
• Promote internal referral bonuses and hiring campaigns
• Maintain/Optimize Applicant Tracking System and integration with training program

Office/Operations Support

• Track key client and team metrics
• Assist in managing uniforms, supplies, and equipment 
• Administer discipline fairly and professionally when needed
• Help maintain up-to-date contact lists and employee records
• Assist/ step in for the Operations Manager as needed during absences or peak times

Who You Are:

• You’re a reliable leader who values communication, accountability, and great results
• You enjoy motivating others and solving daily operational puzzles
• You have excellent time management, organizational, and interpersonal skills
• You’re tech-savvy and comfortable learning scheduling or CRM software
• You thrive in a team environment but can work independently when needed
• You’re thoughtful and thorough but willing to make quick decisions
• You are excited to help a company grow
• You always see the cup as “half full”, you are kind, and you are optimistic

Requirements:

• 2+ years in a supervisory or management role, preferably in service, hospitality, or operations (prior cleaning experience is not required)
• Valid driver's license for at least 2 years, clean driving record, and reliable transportation (registered and insured)
• 21 years or older
• Ability to pass background checks
• Availability Monday–Friday, 7:30-4:00, with occasional flexibility for early starts or afternoon support
• Physical ability to lift up to 40 lbs, be on your feet, and occasionally work alongside the field teams
• Located within 30 min drive from Victor, NY

What We Offer:

• Flexible Schedule: Work Monday to Friday - daytime
• Paid Time Off: Enjoy time away from work without stress
• Mileage Reimbursement: We cover your travel expenses
• Rewards Program: Get paid more for doing a great job

Why Join Us?

• Be part of a fun and enthusiastic team that values your contributions
• Experience a supportive work culture
• Gain valuable experience in operations management and customer service

Location: Victor 611 Co Rd 42, Victor, NY 14564, USA

If you're ready to take the next step in your career with a motivated and highly skilled team, apply today and help us continue to deliver exceptional service to our clients!

At TimeWise Cleaning, we believe a clean home or workspace can make life better—and we’ve been proving it for over 30 years. We're not just another cleaning company. We're a team of dependable, positive, and professional people who care about the little things, show up on time, and take pride in every job we do.
We serve homeowners and businesses across the Rochester area, delivering exceptional cleaning services with a smile. Our name says it all—we value time: yours, our clients', and our team's. That means no cutting corners, no chaos, and no clock-watching. Just reliable, high-quality work from people who love what they do.
We’re growing and always looking for hard-working, detail-oriented team members who want to build a long-term career with a company that’s honest, supportive, and fun.
If you want to work in a place where your contributions matter and your growth is supported, you’re in the right place.

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