Field Service Scheduler Job at Quantam, Frankfort, KY

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  • Quantam
  • Frankfort, KY

Job Description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Routing/Scheduling Coordinator . Candidates will need to be able to work fully onsite in Frankfort, KY.

Position Overview

The Routing/Scheduling Coordinator supports the Field Services team by organizing and scheduling computer equipment installations and break/fix appointments for Field Service Technicians. This role works heavily in ServiceNow and requires frequent communication with government personnel and agency contacts to coordinate service appointments.

Key Responsibilities

  • Schedule installs and break/fix appointments for Field Service Technicians.
  • Create and manage tickets in ServiceNow.
  • Communicate with government end users and agency staff via email, Microsoft Teams, and phone.
  • Ensure all appointment details are accurate and properly documented.

Qualifications

  • Strong organizational skills.
  • Excellent communication and interpersonal abilities.
  • Professional, friendly demeanor when working with government personnel.
  • Outgoing personality preferred.

Job Tags

Hourly pay,

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