Job Description
The Fraud Investigator will have a thorough understanding of the bank’s fraud related systems, rules and risks, including digital fraud. This position will take ownership of multiple processes such as elder abuse and other real time fraud scenarios. This position will use advanced investigative techniques, effective interviewing skills, and clear and concise documentation skills to investigate fraud and minimize losses. The Fraud Investigator must demonstrate consistent high quality of work and productivity. This position will require interaction and communication at all levels of the bank including executive management. The Fraud Investigator will be required to make independent decisions that will impact the bank financially.
Primary Position Responsibilities Investigates and has ownership of escalated fraud cases. The investigator will determine outcome of cases which may lead to losses that impact the bank. The investigator will conduct objective, thorough, and timely investigations. This person will review and research evidence/documents to analyze the suspicious activity or fraud referral/claim and synthesize findings and identify next steps. The investigator will perform defect analysis on known fraud for root cause analysis purposes. The investigator will take ownership of explaining cases to executive management. The investigator will have ownership of working with the lines of business and legal contacts to ensure correct outcomes for all departments involved in fraud case. The investigator will have ownership of reports of fraud for both internal and external fraud.
Document pertinent case details (e.g., case status, investigator notes) in case management system and process write-offs. Liaise with client, branch/front office, groups escalating alerts, Analytics team, corporate security, law enforcement, and other financial institutions to investigate the fraud event.
In the course of an investigation the fraud investigator will determine liability of financial loss. The fraud investigator will lead and own meetings and communications as necessary to discuss implications and reasoning of the decision. The Investigator may make correct decisions that results in the bank suffering a loss and will need to explain to upper management reasoning for the decision. The investigator will lead and own complicated issues such as elder abuse and determine best course of action that both protects the bank and the customer.
Experience: - Bachelor's Degree
- 2+ years of investigative experience within a financial institution or law enforcement
- Highly developed presentation and communications skills
- Detail oriented, ability to multi-task and meet deadlines with accurate results
- Ability to quickly learn and manage a new software program
- Experience and basic working knowledge with the Microsoft Office suite of software
- Ability to complete assignments with little supervision
- Working knowledge of bank products, services and transaction types preferred
- Strong communication and customer service skills
- Strong aptitude for problem solving
- Strong internet research skills
- Ability to adapt quickly and smoothly to changes in regulatory expectations
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