Job Description

Terry Black's BBQ - Founded in 2014 by Christina, Michael, and Mark Black, Terry Black's BBQ has quickly become a Texas barbecue staple. Named in honor of their father, Terry, the restaurant began in Austin and has since grown under Black Family Hospitality to include locations in Lockhart, Dallas, Waco, Fort Worth, with Houston next on the map.

General Manager

The General Manager is responsible for the overall success of the restaurant, ensuring smooth daily operations and exceptional customer experiences. This role demands strong leadership, a passion for service, and a keen eye for detail. ***Training will be based out of Dallas & Austin, Texas***

Key Responsibilities:

• Team Leadership & Development: Interview, hire, and train high-performing restaurant staff.
• Develop and manage staff schedules, ensuring optimal coverage.
• Conduct regular, constructive performance evaluations.
• Address employee performance issues, including disciplinary actions and terminations, in accordance with company policies.

Operational Excellence:

• Oversee food preparation and service, adhering to all health, safety, and hygiene standards.
• Ensure exceptional customer satisfaction by addressing concerns and resolving complaints promptly and professionally.
• Maintain compliance with all alcoholic beverage regulations.
• Manage inventory, order supplies, and control food and beverage costs.
• Conduct daily inspections of the restaurant and equipment, scheduling maintenance and repairs as needed.
• Manage sales records, cash receipts, and generate operational reports for company leadership.

Customer Experience:

• Maintain a high level of customer satisfaction.
• Proactively address customer concerns.

Required Skills & Abilities:

• Proven leadership and supervisory skills.
• Exceptional interpersonal and customer service skills.
• Strong time management and organizational abilities.
• Comprehensive knowledge of food handling, safety, and restaurant operations.
• Proficiency in Microsoft Office Suite or similar software.

Desired Characteristics:

• Sales-driven and results-oriented with a focus on achieving financial targets.
• Passionate about fostering a positive and productive team environment.
• Adaptable and able to thrive in a dynamic and fast-paced setting.
• Inspires and motivates team members through dynamic leadership.
• Proactively seeks opportunities to improve sales and control costs.

Education & Experience:

• High school diploma or equivalent required.
• Minimum of [Number] years of restaurant experience required; [Number] years of management experience preferred.
• Successful completion of company training program.

Key Improvements:

• Strong Opening: Starts with a clear and concise overview of the role.
• Categorized Responsibilities: Organizes duties into logical sections (Team Leadership, Operational Excellence, Customer Experience) for easier understanding.
• Action-Oriented Language: Uses strong verbs to describe responsibilities.
• Conciseness: Eliminates redundant phrases and streamlines descriptions.
• Positive Tone: Emphasizes the positive aspects of the role and the desired qualities.
• Modern Language: Updates language to be more engaging and contemporary.
• Adjustable Experience: added brackets to allow for easy adjustment of years of experience.

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