Help Desk Specialist Job at Confidential, New York, NY

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  • Confidential
  • New York, NY

Job Description

You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role.

In this role you will:

  • Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
  • Provide excellent customer service.
  • Create new user accounts.
  • Install, upgrade and support Apple OSX, Windows OS and any other authorized applications.
  • Manage desk moves and changes.
  • Create, manage and maintain Desktop build images.
  • Produce “how to” guides on systems usage to aid customers and other technical support staff.
  • Proactively monitor IT systems and preventative measures taken to reduce system downtime.
  • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
  • Ensure PC asset management processes are followed.

The successful candidate will have:

  • Some 1st and 2nd line support experience
  • Good experience with Microsoft technologies across the board (e.g., Windows 10, Office 365).
  • Experience with Apple hardware and software.
  • Understanding of basic networking protocols and principles for troubleshooting.
  • Desktop Imaging and standard build creation.
  • IOS & Android setup, configuration, and support.
  • Pro-actively work on tickets/incidents in the departments queue.
  • Previous experience with Windows, Apple OS, Microsoft Office and Adobe products
  • Server Exposure, AD, VMware, File/Print servers.

Job Tags

Work at office,

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