Job Description

About the Company

We are seeking a skilled and experienced Language Interpreter fluent in French/Tagalog and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

About the Role

We are seeking a skilled and experienced Language Interpreter fluent in French/Tagalog and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Responsibilities

• Provide real-time, consecutive or simultaneous interpretation between English and French/Tagalog during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Qualifications

• Bachelor's degree in any discipline.

Required Skills

• Fluency in French/Tagalog and English spoken.
• Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
• Prior experience in language interpretation is highly preferred.
• Excellent listening, retention, and note-taking skills.
• Strong interpersonal and communication skills, with the ability to maintain a professional tone.
• Ability to work in a fast-paced, high-pressure environment.
• Basic understanding of cultural sensitivities and appropriate communication etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Preferred Skills

• Prior experience in language interpretation is highly preferred.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Pay range and compensation package

Pay: $25-$28

Equal Opportunity Statement

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