Job Description

CornerStone Staffing has partnered with the City of Dallas seeking a dynamic and customer-focused Library Public Service Specialist I to join our team. This role is dedicated to supporting the public’s informational and recreational needs by providing reference and referral assistance, technology support, and outstanding library service. If you're passionate about literacy, lifelong learning, and building community connections, this is the opportunity for you!

Job Title: Library Public Service Specialist I

Location: Dallas, TX

Schedule : Tuesday – Saturday (Rotating Schedule)

Hours : 40 hours/week

Key Responsibilities

• Assist library users with locating information, answering reference questions, and navigating digital resources.
• Support patrons in the use of computers, online tools, and other technology.
• Build relationships with the community, including local groups and partner agencies.
• Help customers select materials and recommend books or movies.
• Offer one-on-one assistance for job searching and computer use.
• Design engaging displays, reading lists, and library presentations.
• Contribute to planning and presenting library programming and outreach events.
• Act as a branch/unit lead in the absence of the building manager.
• Assist with developing and maintaining collections under supervision.
• Participate in library support duties such as building maintenance, shelving, check-ins, and curbside services.
• Travel between library branches as needed.

Experience :

• 2+ years of frontline customer service or library experience.
• Bachelor’s degree in English, Library Science, History, or a related field.
• OR an associate degree/60 college credit hours plus 4 years of full-time customer service experience.
• Strong research and information retrieval skills.
• Understanding of library systems, procedures, and digital tools.
• Excellent verbal and written communication abilities.
• Ability to work independently and in a team environment.
• Strong organizational skills and the ability to meet deadlines.
• Ability to work effectively with diverse populations and age groups.
• Problem-solving and conflict resolution skills with a service-oriented mindset.

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