Job Description

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About the role:

This position is responsible for the management of the Laboratory Operations at the Queens, NY location, which provides environmental analytical testing services to environmental consultants, industry and government. Responsibilities include overseeing the day-to-day operations of the laboratory. Accountability includes maintaining instruments in good working order, managing analytical staff, meeting due dates, and meeting all requirements described in ALS data integrity, ethics and technical SOP's.

As a senior manager at the laboratory, this is a key position which sometimes requires work outside of “regular hours” on tasks such as instrument repair or troubleshooting.

The day to day:

• Manage production for the laboratory. As a customer-facing business, the laboratory produces analytical reports on a daily basis. The Operations Manager helps ensure that analytical testing is completed in an orderly and timely manner to meet due dates and commitments.
• Management of work list, coordination of workorders being reported and staff resources
• Manage human resources within the laboratory including:
• Employee training and mentoring (technical, supervisory, and safety)
• Employee career development
• Recruitment and induction
• Performance management
• Help staff minimize errors and rework and create effeciencies
• Help laboratory director plan for and manage sample volume increases, new equipment, staff increases, etc.
• Prepare capital equipment proposals (CEPs) as requested by Laboratory Director
• Ensure the laboratory is suitably equipped, staffed and using approved methodologies to provide quality service to clients
• Ensure staff members are appropriately trained and have the knowledge and skills to perform their roles competently
• Continually assess the laboratory to increase productivity and efficiency through equipment upgrading, method enhancements or implementation of new technology within the laboratory. This will include optimizing staff numbers, cross training staff and minimizing maintenance costs.
• Authorize the purchase of consumable inventory for each department
• Actively engage with the Management team to share ideas for continuous improvement in the region.
• Work with and assist the Client Services group with report status updates, client inquiries, data checks, etc.
• Keep up to date on the changes and needs of our target markets
• Ensure that appropriate occupational health & safety practices and corporate compliance initiatives are being followed within the laboratory
• Responsible for ensuring that the equipment and the environment at the location are appropriate to maintain a safe work environment.
• Develop and further improve the safety & sustainability culture within the business unit through strong leadership
• Foster a working environment that ensures quality policies are understood and followed
• Ensure that the quality of the analytical data produced meets or exceeds company and regulatory standards
• Ensure that laboratory staff adhere to the appropriate SOPs and principles of the system
• Assess the results of QA/QC audits and implement improvements as required
• Work with QA Manager to ensure root cause investigations are properly conducted and solutions are effective
• Other duties related to the successful operation and administration of the laboratory as requested by the Laboratory Director.

About you:

• Ability to effectively manage change in a dynamic working environment
• Proven leadership skills
• Ability to coach and mentor supervisors and staff
• Negotiation, influencing and conflict resolution skills
• Excellent communication skills, both written and oral
• Ability to work under pressure and to strict deadlines
• Strong quality service attitude and approach
• Sound decision making skills
• Projects enthusiasm, positive attitude, and motivation
• Commits to organizational goals and objectives
• Proven ability to manage individual assignments effectively while also working collaboratively
• High level of competency in the use of Microsoft Office products (Word, Excel, PowerPoint, etc.) and Adobe

Required Qualifications:

• Bachelor’s degree in chemistry or other similar Scientific discipline
• Minimum 5 years laboratory experience with at least 2 years in a supervisory role.
• Experience in environmental analytical laboratory operations preferred
• Understanding of the environmental and/or analytical testing industry as well as clients and suppliers
• Familiarity with applicable environmental legislation and regulations is an asset
• Excellent written and verbal communications skills
• Understanding of basic business principles
• Effective supervisory and leadership abilities
• Able to stand or sit for a full shift
• Manual dexterity to perform intricate or repetitive tasks
• Ability to read and interpret data on a computer screen without assistance

Working at ALS:

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more

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