Job Description

Position: Hub Relation Coordinator/Patient Support Coordinator

Location: Pittsburgh, PA/Chesterfield, MO/Boise, ID

Full Time

Responsibilities:

Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
Provide patient care to accurately support pharma programs and triage to a pharmacist when required
Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
Document all call information and data discovery according to operating procedures
Utilize proper escalation channels to meet patient needs & resolve open issues
Research required information using available resources
Maintain confidentiality of patient and proprietary information
Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

High school diploma or GED required, Bachelor’s degree strongly preferred
Customer service or inbound call center experience required (1-2+ years at minimum)
Appropriate industry experience is necessary
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Full time position, on-site in Pittsburgh

Hours/Location:

Shift : 3 available Shift Options
Rotating shifts, 40 hours/week between 8 AM -9 PM EST , Monday - Friday OR
12 PM - 8 PM EST, Monday - Friday (Fixed Shift) OR
1 PM - 9 PM EST, Monday - Friday (Fixed Shift)
All shifts require a rotational Saturday shift from 9 AM - 5 PM EST
Onsite full time position in Robinson Township

Perks:

Health Benefits, 401 K
Holiday pay
Overtime eligible
Casual dress code
Free Snacks
Free Parking

Job Tags

Full time, Casual work, Monday to Friday, All shifts, Shift work, Rotating shift,

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