Job Description

POSITION SUMMARY

(Eligible for Hybrid/ 3 days in office - Alexandria VA)

United Way brings people together to build strong equitable communities where everyone can thrive.

United Way is seeking a Salesforce Administrator with at least 1 year Salesforce administration experience to support and enhance our Salesforce platform. This Salesforce professional will assist in ongoing Salesforce CRM support and will provide operational and project support to internal customers. This is a collaborative and detail-oriented role and will report to the Director CRM. The Salesforce Administrator will serve as the first line of support for United Way staff in using Salesforce. The ideal candidate will have strong communication skills be able to work directly with business users to gather requirements provide training and support Salesforce-related projects. This role will focus on optimizing the current Salesforce environment and supporting staff with their Salesforce needs.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Serve as the primary Salesforce administrator for day-to-day support and case management.

• Partner with business users to understand their needs gather requirements and translate them into Salesforce solutions within the existing configuration.
• Support Salesforce-related projects including testing documentation and end-user engagement.

• Responsible for data cleanliness and identifying and resolving data inaccuracies within our systems
• Perform routine data updates and uploads to the Salesforce CRM
• Organize and consolidate information from multiple systems and utilize Microsoft Excel to prepare lists and data sources for importing into Salesforce
• Gain a deep understanding of our Salesforce architecture to provide general support
• Generate reports and dashboards from Salesforce based on business needs as requested

• Familiar with creating forms and surveys in Form Assembly

• Other tasks and projects as assigned

JOB QUALIFICATIONS:

Minimum requirements include:

• Bachelors degree and 1 year of relevant Salesforce experience.
• Salesforce Administrator Certification a plus
• Passion for the Salesforce platform and experience performing Salesforce administrator tasks;
• Knowledge and experience of data migration tools (Import Wizard Data Loader Apsona etc.)
• Hands-on experience creating and managing reports and dashboards.
• Familiar with generative AIFamiliar
• Proficient in Microsoft productivity applications (Word Excel PowerPoint)
• Strong communication and interpersonal skills with the ability to work closely with business users.
• Excellent attention to detail
• Strong organizational analytical and time management skills

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

SALARY STATEMENT

The budgeted salary range for this position is currently $82000 to $87000 per year. Salary is determined by several factors including applicants knowledge skills experience position equity and market.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education income and health United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion creed disability veteran status marital status age sex (including pregnancy) sexual orientation gender identity gender expression national origin or ancestry genetic information and other legally protected characteristics in accordance with applicable laws. The EEO is the Law poster is available here:

We are a charter member of Employers of National Service and encourage AmeriCorps Peace Corps and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria VA. We offer competitive salary and excellent benefits including: health dental life short-term and long-term disability employee assistance program 403(b) plan tuition assistance paid time off family sick leave medical appointment leave parental/adoption leave dress for your day free parking onsite gym monthly volunteering opportunities and more.

We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps

Required Experience:

Unclear Seniority

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