Job Description

CLIENT : Global Industry Leader & Fortune 500 Company

TYPE : Contract

LENGTH : 12mos + potential to extend or convert

LOCATION : Hybrid - Chicago, IL

RATE : ~$61ph W2 + Benefits / $66ph C2C / Self-Corp

*must have portfolio included with submission

Role Overview :

A global leader in the digital products space is seeking an experienced UX Researcher to support an Advanced Troubleshooting program and broader digital product portfolio . This fully remote role will involve conducting user research to influence design decisions, working with cross-functional teams, and contributing to the creation of seamless, user-centered experiences.

Key Responsibilities :

• Lead user research efforts across multiple product lines, including gathering and analyzing data through lab studies , ethnography , surveys , and customer feedback .
• Collaborate with Designers , Product Managers , and Engineers to identify and prioritize research opportunities in a fast-paced, evolving environment.
• Synthesize research findings into actionable insights, creating executive summaries , journey maps , personas , and user flows .
• Advocate for user-centered design practices, ensuring insights drive the development of intuitive and impactful digital experiences.

Why This Role?

• Work on complex digital products : Gain exposure to challenging projects that influence the user experience of enterprise-level applications and solutions.
• Professional development : Work alongside industry leaders in UX research and design, gaining valuable experience in a globally recognized, forward-thinking organization.
• Impact : Directly shape products that serve millions of users worldwide, contributing to a seamless and effective user experience.

Candidate Requirements :

Education & Experience :

• Bachelor’s Degree in a related field.
• 8+ years of experience in UX Research or similar roles, with proven expertise in both qualitative and quantitative research methods.

Technical Skills (Required):

• 5+ years of hands-on experience in user research , including conducting unmoderated interviews .
• Experience working on complex digital applications such as eCommerce or enterprise management software .
• Proven ability to synthesize user data and present insights to multi-level stakeholders .
• Familiarity with tools like UserTesting , Miro , Dovetail , Airtable , and other research platforms.

Soft Skills (Required):

• Strong communication and collaboration skills, with the ability to influence design practices across teams.
• Proactive problem-solving mindset, with the ability to provide actionable recommendations.
• Strong interpersonal skills and the ability to work effectively in a cross-functional team .

Work Environment :

• Fully remote position with a human-centered design focus.
• Collaborate with a team of UX researchers and interact with stakeholders from around the globe.

Apply Today :

If you’re passionate about UX research and want to contribute to innovative digital products , this is your opportunity! Join a forward-thinking company, collaborate with talented teams, and shape the future of user experiences.

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