Job Description

Virtual Manager – Customer Experience & Sales

Pay Range: $50,000 – $60,000 per year (based on experience) +monthly bonus potential

About StoreEase

StoreEase is a fast-growing, tech-enabled property management company revolutionizing the self-storage industry. Through our proprietary virtual platform, we manage all the needs of a storage property. Our Virtual Managers are on the front line of customer experience and revenue growth, representing the StoreEase brand while helping customers and driving results.

Role Overview

As a Virtual Manager, you’re both a customer advocate and a confident closer, delivering an exceptional first impression, converting inbound leads into paying customers, and maximizing revenue per rental while ensuring a seamless, technology-driven storage experience. This role blends high-touch customer service with performance-driven sales, giving you the opportunity to build relationships and drive results at the same time.

Key Responsibilities

• Convert & grow revenue: Turn inbound calls, web leads, and virtual counter interactions into new rentals; upsell insurance, autopay, and premium units to increase revenue per rental.
• Deliver exceptional customer experience: Handle all interactions with professionalism and warmth across phone, web, and virtual counters. Anticipate needs, resolve issues, and guide customers through StoreEase’s technology-rich platform.
• Assist day-to-day customer experience: Support tenants with day-to-day questions and needs to ensure a smooth and consistent experience throughout their stay.
• Own the lead lifecycle: Track incoming leads in the software, maintain regular contact by phone/email/text, and follow up on reservations and abandoned leads until closed.
• Provide operational oversight: Monitor facility cleanliness and organization; support the Facility Quality team and collaborate with marketing on lead quality and promotions.
• Maintain accurate data: Log all lead and customer activity to ensure clear visibility into the sales pipeline and service history.

Performance Metrics

• Lead-to-rental conversion rate
• Insurance and autopay participation
• Follow-up time on new leads
• Customer satisfaction scores from new move-ins as well as existing tenants

Qualifications

• Strong customer-service mindset with excellent verbal communication and rapport-building abilities
• Experience in customer service, call-center, or inside sales preferred
• Self-motivated, organized, and able to manage multiple leads at once in a fast-paced environment
• Basic computer literacy with CRM or call-center software experience preferred

Why Join StoreEase

• Build at a high-growth company: Be part of a fast-growing, innovative team that’s redefining how self-storage is operated
• Advance your career: Enjoy clear pathways for growth and leadership opportunities as our nationwide footprint expands
• Thrive in a supportive culture: Work in a collaborative, tech-forward environment with a strong team culture and ongoing training
• Earn competitively: Competitive salary, comprehensive benefits package, and monthly bonus potential of $9,000–$12,000 annually
• Enjoy flexibility: Unlimited PTO

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